Fun With Suits! · Pains in my Fifth Point of Contact

Hulk Angry!

Years ago, I owned a 1998 Chevy van. It worked out well for our little family, able to seat all four children, TDW-Mk I, and I, along with whatever luggage seemed needful.

After a couple of years, the side doors did not seem to close properly. I took it to the shop, and their determination was that one of the hinges had cracked, allowing one side of the door to sag.

Chevrolet replaced the hinge, and the shop repaired it. Life went on.

Another couple of years, again the hinges failed and the door did not want to close properly. Chevy did not want to pay for this repair. I appealed this decision up the Chevy chain of command, and The Word came down: It had failed because, and I quote, “You had been too rough with it”.

Okay, let’s review. I run around 5 foot seven, and weigh in at around 180# It is NOT “all muscle”. Indeed, my first impression tends to run along the lines of elderly Walter Mitty. The hinge in question is made of around ¼ inch steel. I doubt that I could make an impression on such a piece of steel, if I were to pound on it with a large hammer.

I shared this skepticism with the customer service manager at the dealership. I added, “Why don’t you talk to the decision maker, again? Ask him just how angry he wants to make a guy who can crack ¼ inch steel with his bare hands, and how any such encounter with such a soul might end, should that sort of fellow be really, really pissed off?”

The dealership CSM chuckled. “I was wondering the same thing.”

Bottom line: Chevy customer service sucks, the dealership replaced the hinge at a hefty discount, and I did not go all “Ragnarok!” on Chevrolet’s Customer “Service” hierarchy.

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