One day, not so very long ago, I arrived at work, and went to log into the electronic medical record (EMR). Generally, there is no drama. I power up the computer, click through the labyrinth of password prompts, web pages, and suchlike preparatory to actually accessing the charts of the patients that I would see that day.
On this day, I could not access the EMR. Since I am somewhat geezerly, computers are NOT in my wheelhouse. I assumed that I had mis keyed my password, and checked it, and re entered it. No joy. I re checked it, and re-re entered it. Again no joy. The computer steadfastly ignored me.
I finally determined that I was not going to be able to cajole the computer into opening up and allowing me entry into the charts. Therefore, I called tech support. Of course, I was electronically placed into the queue, and serenaded by somebody’s version of soothing music.
Since I try to arrive early, so as to allow me to still be on time should traffic be screwed up in my commute, I placed my call around 10 minutes prior to my start time.
Something like 40 minutes later, I spoke to a human being, who took my information, placed me on hold (again!), and soon returned. She informed me, “Oh! You cannot log in, because we changed your login name!”
Now, let us consider this. If you or I were to, oh, let’s say, figure that for some reason we needed to change somebody’s log in name, you, or I, for that matter, might wonder if it would be a good idea to, oh, gosh, lemme see….. TELL A SUMBITCH WE HAD CHANGED HIS FREAKING LOG IN!
Maybe, even, before his next duty shift, perhaps?
I shared this with the young lady. “Wouldn’t that have been useful information to share with me?”
She had no reply.
I thanked her for her time. I turned to the floor staff, and announced that I was, at last, logged in. I observed to my colleagues, “If only, if only, I had provided my personal e-mail, so somebody could change my log in, and, gosh, let me know!”