Fun And Games Off Duty · Pains in my Fifth Point of Contact

Customer “service”, and Why I Grind My Teeth.

Conversation with XM customer service:

“I want to cancel my service with you people.”

“You can’t. You have a contract that lasts a year”

“Well, I’m not going to pay you. We agreed you’d bill me at the ‘new customer’ rate for each of the next 12 months, yet this bill is nearly twice that. I will not pay it.”

“If you do not pay us in the next 5 days, we’ll cancel your service.”

“Why don’t you think about what you just said. Can you explain the difference between what you just said, and what I want to happen?”

2 thoughts on “Customer “service”, and Why I Grind My Teeth.

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